Our Stay at Fairfield Inn and Suites Kansas City Liberty: A First Look
From October 11 to 13, 2024, we spent two nights at the Fairfield Inn and Suites Kansas City Liberty, hoping for a smooth, comfortable experience. As a travel business, we’ve seen a wide range of hotels, and we often rely on Marriott properties for their consistency. While this hotel is located in a convenient spot near Liberty, MO, and close to Kansas City, our stay was far from ideal.
Despite the Marriott name, this location had several shortcomings that we encountered firsthand. While the overall cleanliness of the hotel was fine, the issues with service, amenities, and overall comfort made it hard to recommend for future travelers. Throughout this review, we’ll share the highs and lows of staying at Fairfield Inn and Suites Kansas City Liberty, along with some nearby attractions worth visiting during your trip.
Is Fairfield Inn and Suites Kansas City Liberty Worth the Money?
During our stay, we couldn’t help but ask ourselves if Fairfield Inn and Suites Kansas City Liberty was worth the money. While the hotel was clean and in relatively good shape, the experience didn’t justify the price we paid. For one, the rooms were smaller than expected—not a dealbreaker, but certainly noticeable, especially for a hotel at this price point.
Our main issue, however, came when the TV in our room wouldn’t work. We tried to troubleshoot by calling the tech support number listed, and after some time, they directed us to the hotel front desk. About 10 minutes later, a staff member came up to our room. Unfortunately, her attitude was far from welcoming. She knocked on the door and, without any greeting, bluntly asked, “You’re having TV trouble?” She fiddled with another remote, got the TV working, and said, “Batteries probably dead,” before tossing the remote down and walking off without another word.
This lack of basic courtesy was disappointing. Throughout the hotel, none of the staff seemed particularly interested in guest interactions—whether it was the breakfast attendants, the front desk staff, or even the cleaning crew. No one smiled, greeted us, or made an effort to ensure we were having a pleasant stay. For the price we paid, we expected better service and hospitality, similar to what we’ve experienced at other Marriott properties. This felt like an outlier, and we certainly didn’t get what we paid for.
If you’re looking for value during your travels, it’s worth considering other options, as our stay at this Fairfield didn’t live up to the brand’s usual standards. For a better travel experience in Missouri, check out some of the top destinations in the Show-Me State, where both service and comfort come first.
Service and Staff Experience
One of the biggest letdowns during our stay at Fairfield Inn and Suites Kansas City Liberty was the service. As frequent travelers, we know how much a hotel’s staff can impact the overall experience, and unfortunately, the service here left much to be desired. From the moment we checked in, we noticed a lack of warmth or professionalism from the front desk. The same individual who checked us in on Friday, October 11, 2024, was the one who came to “help” with the TV issue later that evening. Her demeanor remained consistently unfriendly, as if we were inconveniencing her by asking for assistance.
But it wasn’t just one interaction. Throughout the weekend, we encountered various staff members—from those managing the breakfast area to the housekeeping crew—and none of them seemed interested in engaging with guests. Unlike most hotels, where you’re greeted with a smile or even a simple hello, the staff here seemed disengaged and indifferent.
This level of service is far below what we’ve experienced at other Marriott properties. A smile, a greeting, or just some basic friendliness goes a long way in making guests feel welcome, and unfortunately, this was missing at Fairfield Inn and Suites Kansas City Liberty. For travelers who value hospitality and great customer service, this location may not meet expectations. On the other hand, there are plenty of other top destinations in Missouri that offer excellent service alongside unique experiences.
Service plays a huge role in whether or not we recommend a hotel, and unfortunately, this one didn’t make the cut.
Hotel Amenities: Hits and Misses
While Fairfield Inn and Suites Kansas City Liberty offers some basic amenities, we found a few areas that fell short of expectations during our stay. On the plus side, the hotel itself seemed clean, and the public spaces were well-maintained. However, it was the small details in the room that brought down the overall experience.
For starters, the water pressure in the bathroom was some of the lowest we’ve ever encountered in a hotel. Taking a shower felt like a chore due to the barely-there water flow, which added unnecessary frustration to what should have been a relaxing stay. When you’re paying for comfort, things like decent water pressure shouldn’t be an issue.
The breakfast offerings, while standard for this type of hotel, didn’t stand out either. The staff managing the breakfast area didn’t engage with guests, and the options were average at best. It’s the little touches, like service and attention to detail, that can make or break the experience, and unfortunately, those touches were missing here.
One thing that caught our attention was the condition of the parking lot. It was riddled with large, deep potholes that we had to carefully maneuver around to avoid damaging our vehicle. It’s clear these potholes have been there for a while, and it was surprising to see them left unattended, especially for a Marriott property.
While the hotel wasn’t without its positive features, like cleanliness and a convenient location, the low water pressure, parking lot issues, and lackluster breakfast left us feeling like we didn’t get our money’s worth. If you’re looking for a better-rounded hotel experience, it’s worth exploring other options in Missouri, such as this review of Stark Caverns for an adventure and other better lodging possibilities in the area.
Is Fairfield Inn a Luxury Hotel?
One thing that became clear during our stay at Fairfield Inn and Suites Kansas City Liberty is that this property doesn’t fit into the luxury hotel category. Fairfield Inns, while part of the Marriott family, are designed as mid-tier accommodations, providing clean and comfortable stays but without the luxury amenities that higher-end hotels offer. If you’re expecting high-end service or lavish facilities, Fairfield may not be the right choice.
This particular location in Liberty felt more like a budget-friendly option with a higher price tag, especially given the issues we experienced with service and amenities. The rooms are smaller, the facilities basic, and the service doesn’t live up to the expectations of a luxury hotel. For what we paid, we hoped for a better experience overall, but this stay fell far short of even mid-tier expectations.
If you’re looking for true luxury in your travels, Fairfield may not deliver what you’re seeking. For comparison, we’ve stayed at other top destinations in Missouri where service and quality were top-notch, and Fairfield Inn simply didn’t measure up. While it may work for short stays or if you need a convenient location, don’t expect the luxurious touches that come with higher-end properties.
Who Owns Fairfield Inn and Suites?
Fairfield Inn and Suites is part of the Marriott International family, one of the most recognized and trusted hotel brands in the world. Marriott is known for its diverse portfolio of hotels, ranging from budget-friendly options like Fairfield Inn to luxurious destinations like The Ritz-Carlton. Typically, when you book a Marriott hotel, you expect a certain level of consistency and service across all of their brands, even at mid-tier options like Fairfield.
However, during our stay at the Fairfield Inn and Suites Kansas City Liberty, it didn’t feel like the hotel was living up to the Marriott standard. Given Marriott’s reputation for hospitality and quality, we expected more, especially in terms of service and attention to detail. It’s disappointing when a hotel under such a well-regarded parent company fails to deliver the basics of a comfortable stay.
For travelers seeking consistency, it’s essential to remember that while Fairfield is a part of Marriott, the quality can vary from one location to the next. In our case, this particular hotel didn’t meet the standards we’ve experienced at other Marriott properties. If you’re looking for a more reliable experience, it may be worth exploring other Marriott options or top travel destinations in Missouri where Marriott or other hotel brands may offer a better experience.
The Location: A Convenient Spot in Liberty, MO
One of the few highlights of our stay at Fairfield Inn and Suites in Liberty, MO, was its convenient location. Situated just outside of Kansas City, this hotel offers easy access to both local attractions in Liberty and the surrounding Kansas City area. Whether you’re passing through for business or exploring the region, the location is ideal for quick access to highways, making it a great jumping-off point for day trips.
In Liberty, you’ll find local gems like 54th Street Scratch Grill & Bar, a must-visit for casual dining. The hotel is also a short drive from Kansas City’s well-known attractions like Ewing Muriel Kauffman Memorial Garden, offering a perfect balance between city exploration and local charm. While the hotel itself had its issues, the location remains a strong selling point for those looking to explore Liberty and beyond.
Final Thoughts on Our Stay
Our experience at Fairfield Inn and Suites in Liberty, MO, left us with mixed feelings. While the hotel’s convenient location near local attractions is a major plus, the lackluster service, poor amenities, and unwelcoming atmosphere made the stay less enjoyable. The issues we encountered, such as the poor water pressure, unaddressed parking lot maintenance, and the unhelpful attitude of the staff, were significant enough to overshadow the hotel’s positives, like its cleanliness and proximity to great spots like 54th Street Scratch Grill & Bar.
In terms of value for money, Fairfield Inn and Suites in Liberty didn’t meet the expectations typically associated with Marriott properties. For travelers who prioritize good service and overall comfort, it might be worth exploring alternative options in the area or checking out other Missouri travel destinations where you can get better service and amenities for your money.
While this hotel isn’t the worst we’ve stayed at, it certainly didn’t live up to the brand’s usual standard, and we’d suggest considering other accommodations if you’re planning a trip to Liberty, MO.
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